Challenge #1: Limited Coverage
Every health insurance plan is different and their coverage of medical expenses may be limited – leaving patients with high out-of-pocket expenses. In addition, consultation fees, hospitalization costs, and physical therapy after surgery may not be covered by your insurance company.
Solution: Advocating for Comprehensive Coverage
Orthopedic doctors and healthcare providers can act as mediators between insurance companies and their patients. This can be accomplished by advocating for comprehensive coverage in the patient’s behalf. By engaging with an insurance provider to emphasize the medical necessity of a recommended treatment, an orthopedic doctor may be able to adjust the health insurance policy. Although changing a payer policy can take a significant amount of time, healthcare providers can recommend financial assistance programs and other alternative forms of payment to ensure their patients get the care they need.
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Challenge #2: Preauthorization Requirements
Most health insurance plans require preauthorization of orthopedic services, treatments, or procedures to determine if it is medically necessary prior to rendering the patient care. This process can cause delays in patient treatment, be an administrative burden for the healthcare provider, and is incredibly exasperating for the patients. Moreover, if the insurance coverage is denied by the health plan or additional documents are required, the lengthy process may have to be repeated.
Solution: Streamline the Preauthorization Process
Standardized protocols between insurance plans and providers would reduce the waiting period during the re-authorization process. Providers can streamline the preauthorization process by working with insurance companies to simplify patient charting using electronic health records that are easily accessible. To increase efficiency, staff members in a providers office should be educated on the requirements of re-authorization.
Challenge #3: Variability in Insurance Coverage
Each insurance plan has different coverage polices for orthopedic surgery. This impacts the coverage of each procedure, the same surgery may or may not be covered by every insurance plan. Variability in insurance coverage like this can lead to confusion and make it increasingly difficult for providers to navigate the insurance landscape. As a result, the patient is subject to lengthier authorization periods.
Solution: Provider-Payor Collaboration
Standardized protocols for preauthorization go hand in hand with standardized insurance coverage. When insurance companies and providers collaborate to determine the standard costs and coverage of each treatment, coverage will become consistent and predictable, and the treatment process will be less stressful, benefiting both patients and their providers.
Challenge #4: Patient Understanding of Insurance Policies
Many patients do not fully understand the complexity of their insurance policy or all services their health plan covers. Explanations of benefits are written in bureaucratic language which can be tricky to interpret. This lack of understanding has led to increased patient frustration and the potential for accidental payments.
Solution: Prioritizing Patient Education
Healthcare providers should prioritize patient education by having thorough discussions with their patients during the initial consultation and by providing them with written materials. By clearly explaining the details of a patient’s insurance plan and what their out-of-pocket expenses will be, providers can empower patients to make informed decisions about their care.
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