Avoid Payor Contract Traps
Whether you’re in the home medical equipment industry, home health, orthotics and prosthetics, skilled nursing or a wide range of other health-related businesses, there are a number of land mines that can significantly lower your payor contracts’ reimbursements if not handled properly.
One of the most common—and yet often misunderstood—potential dangers is the “lesser of billed charges” language that is found in almost all payor contracts. While the language may vary, the clause is usually worded something like this: “payor will pay provider the lesser of its billed charges or its payor allowable for each codes’ reimbursement.”
What exactly does this mean?
Here’s an example: If your payor contracted rate at 100% including patient co-payment is $80 for current procedural technology (CPT) code 99501—a home visit postnatal code—but your billed charge is $60 for this code as defined in your chargemaster, you will be paid $60 per office visit rather than $80, your contracted rate. If this problem expands beyond just one code, or perhaps even pervades your entire chargemaster, then you could find that even though you have negotiated a terrific new contract, your claims are consistently paid at much lower than your contracted rates. In other words, you have met the enemy and the enemy is you.
What can you do to protect yourself from this outcome across all payor agreements?
Look at UCR
First, it is highly recommended that you set your chargemaster at usual, customary and reasonable (UCR) levels for your company or practice. The goal is to pick a reasonable level of billed charges for all your CPT codes. In the absence of a specific accounting recommendation, a good starting point is about 250% to 300% of Medicare in most situations. This approach will ensure that your CPT codes are above your payor contracted rates, unless you have CPT codes that pay more than 250% of Medicare (and if you do, you are one of the fortunate few).
In all cases, make sure that your billed charges exceed the highest payor allowable rates in any of your current payor contracts. This approach has two benefits. First, it prevents your codes’ billed charges from being set below payor contracted rates. Second, you optimize your cash-based out-of-network business by ensuring that you don’t leave money on the table.
Take the example shown in the chart below. In the far-right column, which shows billed charges less payor allowables, there are two CPT codes flagged in red, meaning these codes have billed charges that are less than the payor contracted rates. These need to be adjusted up by the negative dollar values shown to avoid being reimbursed at the lower billed charges rate rather than the contracted rates.
Also in the chart, the middle columns identify codes in red that have billed charges set at less than 250% of Medicare. These codes need to be adjusted up by the amounts specified in the column labeled “Diff between Rec. and Actual.” The column called “Possible Upside” reflects the additional revenue that would flow into the practice or company as a result of cash patients paying for these codes at their proper discounted UCR retail rates—that is, at the 300% of Medicare UCR level versus the lower current chargemaster rate. Note that this example includes rows for illustration only and does not contain all rows in the table.